This Privacy Policy explains how we collect, use, and protect information when you visit our website, apply for membership, purchase a subscription, or use member-only tools like the KPI portal.

Last updated: January 24, 2026

1. Information We Collect

We may collect the following types of information:

• Contact & application info: name, email, phone, business name, and any details you submit on forms.

• Account info: login email and basic account settings for member-only access.

• KPI submissions: data you upload/enter for tracking and reporting (members only).

• Usage data: pages viewed, device/browser data, approximate location, and interactions (via analytics).

• Communications: emails, messages, or support requests you send to us.

2. How We Use Information

We use information to:

• Review applications and communicate with you about membership.

• Create and manage your membership account and access to the Gorilla Den.

• Provide KPI tracking, dashboards, and member resources.

• Send service emails (welcome emails, password setup, billing notices, support updates).

• Improve our website, services, and user experience.

• Protect against fraud, misuse, and security issues.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help operate our business (hosting, email delivery, analytics, support tools).

• Payment processors for subscription billing (see Stripe section below).

• Legal/Compliance if required by law or to protect rights, safety, and platform integrity.

4. Payments (Stripe)

Membership subscriptions are processed through Stripe (or another payment provider). We do not store full payment card details on our servers. Payment providers handle payment data according to their own policies.

5. Gorilla Den / KPI Portal (Members Only)

The Gorilla Den is a members-only experience. KPI tools may be accessed via: kpi.pawngorillas.com

• KPI data is used to generate trends, comparisons, and reporting for your membership experience.

• Access may be paused if membership payment fails or membership is canceled.

• Login is typically tied to your email address.

6. Cookies & Analytics

We may use cookies and similar technologies to remember preferences, measure site performance, and understand how visitors use the site. You can control cookies through your browser settings.

If you later add tools like Google Analytics, Meta Pixel, etc., you may want to list them here.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.

8. Data Retention

We keep information only as long as needed for providing services, maintaining records, and meeting legal or operational requirements. We may retain limited data after cancellation for compliance and fraud prevention.

9. Your Choices & Rights

You can:

• Request updates/corrections to your contact information.

• Request access to or deletion of your personal information, subject to legal and operational limits.

• Unsubscribe from marketing emails (service/billing emails may still be sent).

10. Children’s Privacy

Pawn Gorillas is not intended for children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes. Continued use of the site after updates means you accept the revised policy.