FAQ's
We understand that many customers are new to pawn services, and we’re here to make the process simple and comfortable. Below are answers to some of our most frequently asked questions. If you need additional assistance, our team is always happy to help.
Our goal is to ensure you feel confident and at ease—whether you’re getting a loan, selling an item, or making a purchase.
Cash Loans
How do I take out a loan?
Bring an Item of Value - Whether it’s jewelry, electronics, tools, designer items, or something else—we accept a wide range of items as collateral. Feel free to call or text our store directly & we will let you know if it is an item we are taking in.
How long is the loan?
Pawn loans are issued for 60 days with an additional 30-day grace period — giving you up to 90 days to repay. Loans can be renewed by paying just the interest & fees due, which extends the loan for another 90 days. This can be done as many times as needed, as long as payments are current.
What are the fees?
Our Rates (as set by Oregon law):
Interest: 3% per month
(Minimum $3.00 or one month’s interest, whichever is greater)
Set-Up Fee: 10% of the loan amount
(Minimum $2.00, Maximum $250.00)
Storage Fee: 7% of the loan amount
(Minimum $2.00, Maximum $250.00)
You only pay these fees if you choose to renew or redeem your loan. If you choose to forfeit the item, no further payment is required.
Example:
A $100 loan kept for 90 days would cost a total of $25.88 in interest & fees. That’s a small amount compared to many other options:
Payday loan: $39.00
Credit card late fee: $81.00 (average)
Bank overdraft: $90.00 (average)
What happens if I don't pay back my loan?
We understand that life happens, & while most people plan to return for their items, sometimes that’s not possible—and that’s okay.
If a loan isn’t repaid by the due date & no extension or renewal is arranged, the item used as collateral becomes the property of A-1 Hawk. According to Oregon law, this takes effect on the 31st day after the loan’s due date.
That said, we’re here to help. If you’re struggling to make your payment or need a little more time, don’t hesitate to reach out. Our team is committed to working with you—whether it’s setting up a renewal or finding another solution. We want to give you every opportunity to reclaim your items.
7 Day Guarantee
Do you offer a guarantee?
Most items are eligible for return or exchange within 7 days of purchase, provided:
The item is in the same condition as when sold.
The customer presents the original receipt or the purchase is linked to their account.
Some exclusions apply (see below).
Gold & Silver Jewelry Buyback Policy:
Gold Jewelry: After the 7-day return period, the store will buy back gold jewelry up 50% of the purchase price.
The original receipt must be presented or the purchase must be linked to the customer's account.
Items Marked "As-Is":
Clearly labeled "AS-IS" items cannot be returned or exchanged. Customers must acknowledge this policy at the time of purchase, & the item will be circled on the receipt.
Designer Goods (Handbags, Shoes, Wallets, Belts):
We guarantee authenticity on all designer goods.
These items fall under the 7-day guarantee & must be returned in the same condition as when sold, with tags attached.
We confidently stand behind our authentication process & will back any claims of replicas.
Other
Why choose a pawn loan instead of a credit card or bank loan?
Pawn loans offer a simple, flexible alternative when you need quick cash. There are no credit checks, so your credit score is never impacted, and you won’t face collections, long approval processes, or ongoing debt.
Unlike credit cards or bank loans, a pawn loan is secured by your item not your financial history. That means no minimum payments, no hidden fees, and no risk to your credit. If you choose not to repay the loan, there’s no penalty beyond forfeiting the item.
Pawn loans are also often more affordable than other options. Payday loans, credit card late fees, and bank overdraft fees can add up quickly, while pawn loans are regulated and transparent.
It’s a straightforward way to get the cash you need without the stress.
What is the difference between pawning an item and selling an item?
Pawn vs. Sell: Not sure whether to pawn or sell? Here’s the difference:
Pawn (Loan): Get cash for your item while keeping ownership. You can repay the loan and pick your item back up—plus, loans are renewable if you need more time.
Sell: Receive cash on the spot and the item becomes ours—no repayment or future obligation.
Not sure which is best? We’ll walk you through both options so you can choose what works best for you.
Can I get another loan if I forfeited a previous one?
Yes. If you choose not to repay a loan, the item becomes our property, and the transaction is considered complete. There is no impact to your credit and no collections.
You’re always welcome to return for another loan—we’re here whenever you need us.
How do you ensure items are legitimate?
We take this very seriously. All customers are required to present a valid government-issued ID, and every transaction is recorded and reported in compliance with local law enforcement regulations.
Items are held for a mandatory period, allowing authorities time to review and flag anything reported as lost or stolen. Our team is trained to identify suspicious activity and follows strict procedures to ensure everything we accept is handled responsibly and legally.
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