Job Summary

We are looking for a reliable and detail-oriented individual to handle pawn loans, buy transactions, and assist customers. As a Loan Officer at A1 Hawk, you are responsible for evaluating collateral and facilitating short-term loans or purchases for our customers. This role requires a balance of empathy and professional judgment, ensuring all transactions are processed accurately and in compliance with state regulations.

Key Responsibilities

Collateral Evaluation: Assess the value and condition of various items—such as jewelry, tools, electronics, and collectibles—to determine appropriate loan or buy amounts based on authenticity and market value.

Contract Communication: Accurately explain loan terms, interest rates, forfeiture policies, and repayment options to customers to ensure full transparency.

Transaction Processing: Efficiently complete loan renewals, redemptions, buys, and new contracts using our internal POS software. Ensure all collateral is secured before payment is issued.

Compliance: Strictly adhere to Oregon state pawn laws and federal regulations, including 60-day loan terms, 30-day grace periods, required identification protocols, and anti-money laundering (AML) rules.

Inventory & Documentation: Properly catalog, label, and store collateral to ensure items are secure and easily retrievable. Maintain accurate records for every transaction.

Customer Relations: Build trust by providing consistent, respectful service. Resolve difficult situations or disputes professionally while maintaining awareness of the sales floor to assist customers as needed.

Store Operations: Assist management with daily responsibilities, including keeping the store clean, organized, and customer-friendly.

Dynamic Workflow: Successfully multitask by managing multiple customer interactions and duties simultaneously without compromising accuracy or service quality.

Physical Requirements

- Ability to transition between the loan counter, intake area, and storage areas throughout the shift.

- Manual dexterity to handle and inspect small or delicate items, such as jewelry and watches.

- Capability to lift and maneuver inventory brought in for collateral (Minimum 20lbs)

Qualifications

- High level of integrity and professional discretion when handling financial transactions and customer data.

- Strong basic math skills and the ability to explain financial terms clearly.

- Proficiency with data entry and high attention to detail for record-keeping.

- Calm under pressure; able to handle sensitive financial conversations with a positive attitude.

- Bilingual (is a plus!)

- Pass a criminal background check and drug test.

- Basic computer skills.

- Positive and friendly attitude.

- Ability to multitask. 

- Reliable transportation to work. 

Employees may be assigned additional tasks by management.

Job Summary 

 We are seeking a high-energy, "can-do" individual to be the face of A1 Hawk. You will be responsible for providing excellent customer service, driving sales, and maintaining a clean, professional showroom. This role requires a positive attitude and the ability to handle a fast-paced environment where every day brings unique items and challenges.

Key Responsibilities

Sales

- Actively sell store inventory.

- Provide detailed information on products, such as specifications, prices, and available stock.

Product Knowledge

- Maintain knowledge of a wide variety of goods, from jewelry and electronics to tools and musical instruments.

- Keep an eye on fast-selling or popular items, and notify management if stock is running low.

Customer Service

- Greet and assist customers with a friendly and professional demeanor.

- Resolve any customer concerns related to product quality, warranties, or returns.

Transaction Handling

- Process sales transactions accurately using our point-of-sale software.

- Ensure all transactions are properly recorded, and receipts are issued.

Merchandise Organization

- Rotate products as needed, keep shelves stocked, and ensure that all items are priced and labeled correctly.

- Assist with restocking shelves as needed.

Showroom Maintenance

- Ensure the sales floor is clean, tidy, and organized; includes wiping down cases and straightening displays.

- Assist in setting up seasonal displays or special promotions.

Physical Requirements

- Ability to remain on your feet and mobile throughout the entirety of the shift.

- Capability to lift, carry, and move various consumer goods across the sales floor.

- Energy and stamina to maintain a high level of activity during busy retail hours.

Qualifications

- Strong interpersonal and communication skills.

- Previous experience in retail, sales, or customer-facing roles is preferred.

- Ability to handle cash and electronic transactions with high accuracy.

- A team-player mindset with a willingness to jump in where needed.

Employees may be assigned additional tasks by management.

Job Summary

We are seeking a detail-oriented and efficient individual to handle the intake and preparation of inventory. You will be responsible for transforming incoming items into retail-ready listings by cleaning, documenting, and researching market values.

Key Responsibilities

Item Preparation: Clean and detail a wide variety of consumer goods to ensure they meet resale standards.

Photography: Capture clear, professional images of items for online and in-store displays.

Appraisal: Research and evaluate items to determine accurate market value and competitive pricing.

Inventory Intake: Organize and track processed items within the warehouse or retail floor.

Documentation: Create concise, accurate descriptions for internal software and web listings.

Physical Requirements

- Ability to transition between sitting and standing for extended periods throughout the shift.

- Capability to lift, carry, and maneuver items weighing up to 50lbs.

- Manual dexterity for cleaning and handling small or delicate components.

Qualifications

- Strong organizational skills and attention to detail.

- Proficiency with basic photography.

- Comfort using web-based research tools to identify product models and market trends.

- Ability to work independently on assigned tasks.

Employees may be assigned additional tasks by management.